Differentiator
PBX inside the CRM record
Odoo VoIP integration, PBX and ERP as one system.
SIP trunks into PBX/Asterisk, extensions mapped to Odoo users, calls logged on the right CRM or Helpdesk record.
Most Odoo consultants stop at software. Most PBX vendors stop at dial tone. The gap between them is missed context: agents dial outside Odoo, notes live in chat, and managers cannot see call history on the customer.
Techit Ltd designs the telephony layer and the Odoo layer together, so click-to-call and logging are part of the ERP, not a side app.
What we deliver
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PBX on VPS or AWS
Provision and harden PBX/Asterisk, firewalling, backups, and monitoring suited to real call volume.
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SIP trunk integration
Connect providers (e.g. regional SIP trunks), codecs, inbound DIDs, and outbound dial plans.
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Odoo Phone / VoIP module
Map extensions to users, enable in-app calling, and wire logging into CRM and Helpdesk.
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CRM & Helpdesk configuration
Pipelines, teams, SLAs, and assignment rules so telephony sits inside a usable service process.
Typical engagement
Discovery → trunk & VPS → PBX & test calls → Odoo mapping & CRM/Helpdesk → UAT & training. Many projects land in a 3–4 week window once trunk credentials and Odoo access are ready.
Frequently asked questions
How do I connect FreePBX or Asterisk to Odoo CRM?
SIP trunk → PBX → extensions mapped to Odoo users → call logging on CRM/Helpdesk. Full walkthrough in our PBX + Odoo guide.Will click-to-call work from Odoo contacts?
Yes, when extensions and Odoo Phone are configured correctly; we UAT from a live CRM record before go-live.
Need Odoo and your phone system to talk?
Share your SIP provider, Odoo hosting, and team size, we’ll outline architecture and fee.