Essentials
Ad-hoc support
When something breaks or a small change is urgent, billed per engagement with clear scope.
- Production bug diagnosis
- Config & report tweaks
- Integration troubleshooting
- Email & WhatsApp channels
Support & retainers
Odoo support that outlasts go-live.
Worldwide coverage from Nairobi HQ. Ad-hoc fixes, monthly retainers, and multi-country rollout support for production Odoo instances.
Recommended
Monthly retainer
Reserved capacity for teams running Odoo daily, retail POS, NGO finance, or regional HQs.
- Priority response window
- Odoo version upgrades & staging
- Ongoing module & report work
- Monthly health check
Enterprise
Multi-country rollout
Groups expanding Odoo across multiple countries with shared modules and market-specific compliance.
- Multi-company architecture
- Per-country localization plan
- Phased rollout & training
- Dedicated project lead
What retainers typically cover
- Odoo.sh branch management, production cutovers, and rollback planning
- Custom module maintenance after Odoo version upgrades
- POS session issues, stock discrepancies, and finance reconciliation edge cases
- NGO voucher workflows, donor report changes, and co-financing rule updates
- SMS plugin, VoIP, and third-party API monitoring
Pricing depends on instance complexity, user count, and response SLA. We quote after a short discovery call, no generic rate card.