Case study · Anonymized
POS that survives session close
Multi-outlet electronics retail on Odoo 19
East Africa retail group, 8+ shops, serialized inventory, agent/cashier split, inter-company stock. Client name withheld by request.
17+
Custom modules
8+
Outlets live
Odoo 19
Version
↓ 60%
Session close disputes
Challenge
Vanilla Odoo POS could not enforce serial-only selling, separate sales-agent from cashier roles, or produce session closes finance would sign. Stock visibility across warehouses was unreliable; commissions lived in spreadsheets.
Approach
- Multi-company structure with shared product masters
- Custom POS modules: role split, serial scan, payment references, manager close
- Commission lines on
pos.order - Inter-warehouse transfers and outlet-level reporting
- Odoo.sh staging → phased shop rollout
Outcome
Finance reconciles sessions without parallel Excel. Operations see real stock by shop. Agent commissions calculate at sale time. Post-go-live support covered upgrades and edge-case fixes.